What We Manage

Every Layer of Ecommerce Operations

From first-time store builds to scaling multi-channel operations, OMAC handles the full stack — so you can focus on product, brand, and growth while we keep the engine running.

01
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Store Setup & Architecture

The foundation your store runs on.

We design and configure your Shopify storefront from scratch or rebuild an underperforming one. Every decision — from navigation taxonomy to checkout flow — is made with conversion and scalability in mind.

What's Included

  • Theme setup, customization, and mobile optimization
  • Collection taxonomy and filter architecture
  • PDP templates with structured data markup
  • Checkout flow optimization and upsell placement
  • App stack selection and integration (Klaviyo, Gorgias, Judge.me, ShipStation)
  • Email/SMS capture and welcome sequence setup
  • Site speed and Core Web Vitals optimization

You'll See

  • Faster page load times (LCP improvement)
  • Higher add-to-cart rates from better PDP structure
  • Reduced checkout abandonment
  • Email list capture from day one

Best for: New store launches, platform migrations, and stores that haven't been rebuilt since launch.

02
📋
Product Listing & Optimization

More traffic. More conversions. Better rankings.

A great product deserves great content. We write and structure every listing to perform — for both platform algorithms and real human shoppers. Consistent across Shopify, Amazon, Walmart, eBay, and Etsy.

What's Included

  • Keyword research and SEO-optimized titles
  • Bullet points and product descriptions that convert
  • Amazon A+ Content and Brand Story creation
  • Rich media production: image selection, alt text, video
  • Variant structure, option naming, and bundle logic
  • Review solicitation and response management
  • Catalog audits to flag listing health issues

You'll See

  • Higher organic search ranking on Amazon and Google
  • Improved CTR on collections and search results
  • More conversions from better product detail
  • Stronger review profiles over time
Shopify Amazon A+ Walmart eBay Etsy
03
🔄
Inventory Management

Never lose a sale to a stockout or sync error.

Inventory discrepancies across multiple channels are one of the fastest ways to lose revenue and damage seller metrics. We build and maintain sync systems that keep every channel accurate — in real time.

What's Included

  • Multi-channel inventory sync (Shopify ↔ Amazon ↔ Walmart ↔ eBay)
  • Reorder point setup and low-stock alerts
  • FBA inventory planning and replenishment scheduling
  • SKU mapping and variant normalization
  • Aged inventory and dead-stock management
  • Demand forecasting support

You'll See

  • 99.5%+ inventory sync accuracy target
  • Fewer oversells and cancelled orders
  • Reduced stockouts and IPI score improvement
  • Cleaner SKU catalog with audit trails
04
📬
Order Processing & Fulfillment

Every order, every channel, on time.

Order accuracy and speed directly impact your seller metrics, customer reviews, and Amazon Buy Box eligibility. We own the full order lifecycle — routing, carrier selection, exceptions, and returns.

What's Included

  • Order routing logic across FBA, FBM, and 3PL
  • ShipStation setup and carrier rate management
  • Exceptions handling: delays, damage, lost packages
  • Returns and refunds processing
  • Cancellation rate and ODR monitoring
  • SLA reporting and fulfillment dashboards

You'll See

  • Order Defect Rate held below 1%
  • Faster average handling time
  • Fewer customer contacts about shipping
  • Improved seller health scores on marketplaces
05
💬
Customer Support

Every ticket resolved. Every review monitored.

Customer support directly affects your seller standing on Amazon and Walmart, and your brand reputation everywhere. We operate your help desk with fast response SLAs and proactive escalation handling.

What's Included

  • Email and chat inbox management (Gorgias/Zendesk)
  • Returns, refunds, and replacement coordination
  • Review monitoring and seller feedback responses
  • FAQ and self-service content creation
  • Escalation handling for A-to-z claims and chargebacks
  • CSAT tracking and weekly ticket summaries

You'll See

  • 20–40% reduction in open ticket backlog
  • Faster first-response and resolution times
  • Improved seller feedback ratings
  • Fewer escalated claims and disputes

Same-business-day response to all inquiries received before 3pm CT.

06
📊
Analytics & Reporting

Data-backed decisions every month.

We build and maintain custom dashboards that surface the metrics your business actually needs — and provide monthly reports with prioritized action items, not just data exports.

What's Included

  • GA4 + Shopify Analytics + Amazon Business Reports setup
  • Looker Studio / Power BI custom dashboards
  • KPI tracking: CTR, CVR, AOV, ROAS, TACoS, ODR, LTV
  • Monthly performance summary with action plan
  • A/B test tracking and lift measurement
  • Channel-by-channel profitability reporting

KPIs We Track

  • CTR — click-through on ads and organic search
  • CVR — on-site and marketplace conversion rate
  • AOV — average order value and attach rate
  • TACoS — total advertising cost of sales
  • ODR — order defect rate (<1% target)
  • LTV — customer lifetime value by cohort

Not sure where to start?

We'll do a free audit of your current store and operations, then tell you exactly where the highest-leverage improvements are.